Operations & HR Management

A refined and professional function of the hospitality project.

OPERATIONS MANAGEMENT

Our Operation Services assure the refined and professional function of the hospitality project. Trough precise evaluation, we manage all operation aspects, offering solutions, improving processes and managing human resources ensuring all departments carry out their role effectively, elevating guest experience and meeting revenue goals.

HR MANAGEMENT

People is a key component of the success of any hospitality project. This means that people hired apart from their professional skills they should connect with the hospitality concept and vision, share the same beliefs and values, and be able to effectively interact with guests and enhance their hospitality experience.

Poeta Hospitality recruits and trains the right person for right position, optimizing operations and elevating guest experience.

Operations Management Includes:

  • Development of Service Standards & SOP
  • Operations Monitoring & Evaluation

Human Resources Management Includes:

  • HR Budget
  • HR Recruiting and Training
  • HR Operational Procedures
  • Monitoring and Evaluation of Staff Performance
in depth expertise

Services

Project Development

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Asset Evaluation & Feasibility Analysis

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Concept Creation, Branding & Positioning

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Pre-Opening / Re-Opening Management

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All-Embracing Hospitality Management

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Reservations Management

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Sales & Revenue Management

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Marketing Management

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Operations & HR Management

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Navigating Hospitality in the New Era

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